Zendesk V1 Connector Configuration Reference
Table of Contents
The Zendesk connector uses the Zendesk REST API to retrieve tickets and their associated comments and attachments from a Zendesk repository.
Prerequisites
The Zendesk user must have administrator privileges in order to retrieve all tickets and associated information. All communication with the Zendesk API is encrypted with SSL.
A Zendesk datasource must be configured with the following properties:
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Authentication Key. The username or email.
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Authentication Value. The password or API token.
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Token Auth. A flag to indicate whether the auth key/value should be treated as username/password or email/token
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Base URL. The API url to an instance of the Zendesk API
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Organization ID. Set to restrict indexing to only tickets that belong to the Organization
Configuration Properties
When entering configuration values in the UI, use unescaped characters, such as \t for the tab character. When entering configuration values in the API, use escaped characters, such as \\t for the tab character.
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